FAQ

If you are needing someone to talk to we are here to help. When a life event, mental health condition, addiction or emotional concern affects someones ability to function therapy is aways recommended. Working with a licensed counselor can help you understand what you are feeling, what may have contributed to why you might be feeling it and help with ideas and techniques on how to cope.

Therapy is confidential. Each licensed therapist is legally and ethically required to maintain confidentiality. The Law that provides guidance on this is known as HIPPA. To ensure everyones safety there are some exceptions to the rule when it comes to the well-being of the patient or other people in the community. For example, if your therapist has reason to believe that you are a danger to yourself or others, or if there is any concern about abuse, neglect or exlpoitation he or she must engage other entities in order to make sure that you and/or others are safe.

We have therapist that specialize in working with many different clinical areas. This includes children, adolescents, adults and seniors. We assist with many issues which include but are not limited to: Depression, Anxiety, Trauma, Grief, Family Issues, Marriage Issues, Relationship Issues, Career / Vocational Stress, Parenting Stress, Emotional and Behavioral Disturbances, Addictions, Aging and Medical issues impacting someone's mental wellness. Please call us to discuss your needs in more detail and we will let you know how we can help.

No, our therapist do not have the license to prescribe medication, but they can get you in contact with someone that would be able to help. At this time, we refer clients needing medication management assistance to community mental health prescribers who specialize in psychiatry.

Emotional Disturbance
Anxiety
Relationship Issues
Expertise
Addiction
ADHD
Adoption
Alzheimer's
Anger Management
Antisocial Personality
Behavioral Issues
Bipolar Disorder
Borderline Personality (BPD)
Career Counseling
Child
Chronic Illness
Chronic Impulsivity
Chronic Pain
Codependency
Coping Skills
Depression
Dissociative Disorders (DID)
Divorce
Domestic Abuse
Domestic Violence
Elderly Persons Disorders
Family Conflict
Gambling
Grief
Hoarding
Impulse Control Disorders
Infertility
Infidelity
Life Coaching
Life Transitions
Marital and Premarital
Mood Disorders
Obsessive-Compulsive (OCD)
Oppositional Defiance (ODD)
Parenting
Peer Relationships
Personality Disorders
Self Esteem
Self-Harming
Sex Therapy
Sexual Abuse
Sexual Addiction
Sleep or Insomnia
Spirituality
Stress
Suicidal Ideation
Teen Violence
Thinking Disorders
Trauma and PTSD
Women's Issues

We work to make therapy affordable. At this time we work with most insurance carriers and accept many insurance plans. Please see the list of insurance providers that are accepted

below.

Additionally, we have an affordable rate we offer for cash pay, self-pay, or uninsured clients for 30-minute, 45-minute, or 60-minute sessions.

Therapy may be an ideal place to bridge difficult topics, but that still doesn't mean it's easy to do. Some examples of what you could bring up to your counselor include:


  • Current Life Issues
  • Historical Life Experiences
  • Traumas
  • Goals
  • Hopes for the Future — regarding your mental health and emotional wellness

The more you share, the better your therapist will understand your needs, understand what happened and why, and can help you learn skills to manage the experiences you have had.


It’s also important to let your therapist know:


  • If you feel like therapy is helping or not helping
  • When you feel like you are making progress
  • When you are ready to ask about a plan to end care as you feel better
  • When you are having financial challenges
  • If they have said something or did something that upset you

Therapy is a safe place to learn how to deal with difficult topics and work through challenges by asserting yourself with a person who can do it with you in a healthy way.

Telehealth therapy is an online counseling service option that allows for people to participate in therapy from the comfort of their own home. It is typically offered via video and in some cases via phone (if approved by the patient, therapist and insurance provider)

Telehealth therapy is beneficial because it offers mental health services at a convenient flexibility that allows for the services to reach individuals who dont have the ability to present to an office. This can be due to life constraints with family, work, medical issues or transportation challenges. We are here to help make care accessible.

You will have a video session with your therapist. During this time you see each other and talk with each other in a virtual face-to-face setting (similar to FaceTime, Skype, Zoom, Google meet). We use a HIPPA secure virtual portal. To connect with your therapist just log into the portal for your scheduled appointment time and once you are both logged on your session will begin.

Insurance Information

At A New Start Counseling Services, we strive to make our counseling services accessible and affordable to as many individuals as possible. We are pleased to accept a wide range of insurance plans to facilitate your access to the support you need.

Below is a list of some of the insurances we currently accept:

Allwell
Ambetter
Amerigroup
Amerivantage
Aetna
Beacon
Blue Cross Blue Shield
Cigna
Clover
Community First
Comp Psych
GPA
Humana
Imperial
Magellan
Medicaid
Medicare
Molina
MQMB
Optum
Oscar
Oxford
QMB
Superior
Tricare
United Health Care

Please note that while this list includes many insurance providers, there may be additional plans we accept that are not explicitly mentioned here. We encourage you to reach out to our team or contact your insurance provider directly for confirmation of coverage.

If you have any questions regarding insurance coverage, payment options, or any other related concerns, please do not hesitate to reach out to our friendly team. We are here to assist you and ensure that the financial aspect of your counseling experience is as stress-free as possible.

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Get Started Today

Thank you for considering A New Start as your counseling service provider in San Antonio, TX. We value your trust and are committed to ensuring that your journey with us is as smooth and beneficial as possible. Please don't hesitate to contact us for further assistance. We are here to support you every step of the way.

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